Terms of service

TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS AND SERVICES

  1. YOUR RIGHTS AND OBLIGATIONS

    1. This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.
    2. These terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.
    3. By placing an order for products or services from this website, you accept and are bound by these terms and conditions.
    4. You may not order or obtain products or services from this website if you (a) do not agree to these terms, (b) are not the older of (i) at least years of age or (ii) legal age to form a binding contract with The Ergo Baby Carrier, Inc., its affiliates or its subsidiaries ("Ergo Baby"), or (c) are prohibited from accessing or using this website or any of this website's contents, goods or services by applicable law.
    5. These terms and conditions (these "Terms") apply to the purchase and sale of products and services through [names of website] (the "Site"). These Terms are subject to change by The Ergo Baby Carrier, Inc. (referred to as "us", "we", or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.
    6. These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (see Section 8).

  2. Order Acceptance and Cancellation

    We use Shopify, Inc. ("Shopify") to take, complete and fulfill all orders you make through the Site. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by Ergo Baby or Shopify will not be obligated to fulfill your order. Ergo Baby may choose not to accept any orders in its sole discretion. After having received your order, you will receive an order confirmation from Shopify with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Ergo Baby and you will not take place unless and until you have received your order confirmation. You have the option to cancel your order at any time before shipment by calling Ergo Baby's Customer Service Department at (888) 416-4888 or sending an email to [email protected].

    Occasionally there may be information on the Site that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

  3. Prices and Payment Terms

    1. Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

      Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the products or services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

    2. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through the Site. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that Ergo Baby and Shopify, as needed, can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

  4. Shipments; Delivery; Title and Risk of Loss

    1. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
    2. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

  5. Returns and Refunds

    Except for any products designated on the Site as non-returnable, we will accept a return of the products in accordance with Ergo Baby's Return Policy.

  6. LIMITED WARRANTY

    The limited warranties applicable to products and services purchased from our site are detailed in our limited warranty and in the documentation we provide with our products ("Limited Warranty").

    Some states do not allow limitations on how long an implied warranty lasts, so some limitations found in our limited warranty may not apply to you.

    1. Who May Use This Warranty?
      This limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.
    2. What Does This Warranty Cover?
      This limited warranty covers during the Warranty Period (as defined in the Limited Warranty) defects in materials and workmanship in products and services purchased from the Site.
    3. What Does This Warranty Not Cover?
      The Limited Warranty does not cover any damages due to:
      1. transportation;
      2. storage;
      3. improper use;
      4. failure to follow the product instructions or to perform any preventive maintenance;
      5. modifications;
      6. combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Ergo Baby;
      7. unauthorized repair;
      8. normal wear and tear; or
      9. external causes such as accidents, abuse, or other actions or events beyond Ergo Baby's reasonable control.
    4. What Can You Do in Case of a Dispute with Us?
      The informal dispute resolution procedure detailed in Section 11 is available to you if you believe that we have not performed our obligations under the Limited Warranty or these Terms.

  7. Goods Not for Resale or Export

    You agree to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying products or services from the Site for your own use only, and not for resale or export. Products and services purchased from the Site may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations (collectively, "Export Regulations").

  8. Privacy

    We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

  9. Force Majeure

    Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any of your obligations to make payments to Ergo Baby or Shopify hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") reasonable control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquake, natural disasters, epidemics, pandemics, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of your order confirmation; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other events beyond the reasonable control of the Impacted Party.

  10. Governing Law and Jurisdiction

    All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.

  11. Dispute Resolution and Binding Arbitration

    1. You and Ergo Baby are agreeing to give up any rights to litigate claims in a court or before a jury, or to participate in a class action or representative action with respect to a claim. Other rights that you would have if you went to court may also be unavailable or may be limited in arbitration.

      Any claim, dispute or controversy (whether in contract, tort or otherwise, whether pre-existing, present or future, and including statutory, consumer protection, common law, intentional tort, injunctive and equitable claims) between you and us arising from or relating in any way to your purchase of products or services through the Site, will be resolved exclusively and finally by binding arbitration.

    2. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 11. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

      The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

      If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

    3. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
    4. You agree to an arbitration on an individual basis. In any dispute, neither you nor Ergo Baby will be entitled to join or consolidate claims by or against other customers in court or in arbitration or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity. The arbitral tribunal may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

      If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

  12. Assignment

    You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

  13. No Waivers

    The failure by Ergo Baby to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Ergo Baby.

  14. No Third-Party Beneficiaries

    These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

  15. Notices

    1. To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
    2. To Us. To give us notice under these Terms, you must contact us as follows: by personal delivery, overnight courier or registered or certified mail to The Ergo Baby Carrier, Inc., [insert NY address]. We may update the address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

  16. Relationship With Shopify

    Ergo Baby is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our Site are made directly with Ergo Baby. By using the Site to make a purchase, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ergo Baby, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ergo Baby.

  17. Severability

    If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

  18. Entire Agreement

    Your order confirmation, these Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.