Warranty - FAQs

  1. What is your warranty?
    Ergobaby warrants its products against defects in materials and workmanship. We stand behind all of our products and will either repair or replace, free of charge during the first 12 months after purchase, any Ergobaby™ product - other than the 180 Reversible Stroller which is 24 months - that is defective. Proof of purchase is necessary and product must be returned for warranty service. Should you have a warranty claim, please contact Ergobaby Customer Service by email or by calling 888-416-4888. Please note: This warranty only applies to the original purchaser of the product which was sold by an authorized retailer. Warranty Coverage does not extend to damage caused by misuse or any use of the Carrier that is not in accordance with the instructions stated in the manual. Warranty coverage does not extend to any Carrier that has been modified from its original construction in any way. Different or additional warranty rights may exist in the purchaser's jurisdiction. To the extent that different or additional warranty rights exist under the laws of the purchaser's jurisdiction, those warranties shall apply and be in addition to the warranty rights.
  2. How do I fix a broken buckle?
    If you have broken a buckle, please do not use your carrier in its current condition because it cannot be used properly. We do currently have a complimentary service to send you a buckle after it is determined that your carrier will be compatible with the buckle replacements that we have available, however, we only carry male replacement buckles (buckles with prongs) and do not carry female buckles or actual chest straps, as these are not replaceable. Please contact customer care so we can assist you.
  3. My carrier is defective. What do I do?
    Ergobaby warrants its products against defects in material or workmanship for a period of one (1) year from the original date of purchase. Please contact customer care for further assistance.