Warranty - ErgoPromise Guarantee

If you have broken a buckle, please do not use your carrier in its current condition because it cannot be used properly. We do currently have a complimentary service to send you a buckle after it is determined that your carrier will be compatible with the buckle replacements that we have available, however, we only carry male replacement buckles (buckles with prongs) and do not carry female buckles or actual chest straps, as these are not replaceable. Please contact customer care  so we can assist you.

The ErgoPromise Lifetime Guarantee provides a limited lifetime warranty against manufacturing defects in materials and workmanship. This means that if your Ergobaby carrier breaks due to a flaw in how it was made or the materials used, we will replace it. To check if your item is covered by warranty, please email support@ergobaby.com

ErgoPromise Lifetime Guarantee covers all Carriers and Bouncers for the lifetime of the product . All other Ergobaby products, not including Belly Bandit, sold after 01/01/2025 are covered under the ErgoPromise Lifetime Guarantee.

Any products purchased prior to that date are covered by the warranty that was in effect at the time of purchase. For more information visit our warranty page. Should you have a warranty claim, please contact Ergobaby Customer Service by email.

Every Ergobaby product comes with the ErgoPromise Lifetime Guarantee. If you find a manufacturing or material defect, we'll replace your product or the defective part at no charge.

“Lifetime” does not mean your lifetime. Rather, “lifetime” refers to the lifetime of the product and its component materials. While we strive to use exceptional materials in our products, all materials wear out and deteriorate over time with use and exposure to natural elements, and a product’s lifetime is based on its usage in accordance with its instructions, how well it is cared for and how old the product is.

A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.

Carriers, wraps, and hip seats given as gifts are eligible for this warranty. The gift recipient must be able to demonstrate that it was purchased from an authorized Ergobaby seller. They also must be able to return product along with proof of purchase for an evaluation.

Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.

It applies to carriers, wraps and hip seats manufactured in 2017 and after.

Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect. Fixing a product or providing a refund are not remedies covered by this guarantee.