Everlove by Ergobaby Warranty

Superior quality. Safe, happy babies.

Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby — and family — grows.

We stand by our products so you can carry your precious cargo with confidence.

 

ERGOBABY LIMITED WARRANTY POLICY AND GUIDELINES

Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below.

 

Everlove 1 Year Warranty

 
Ergobaby provides a 1-year limited warranty, from the time of initial purchase, on all Certified Pre-Loved Ergobaby Carriers, against manufacturing defects in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.

This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use.

Applicable products eligible for this warranty are covered only as to the Everlove owner, product must be purchased from Everlove by Ergobaby, and must be returned to Ergobaby along with proof of purchase for an evaluation. Product will be replaced upon inspection with a similar quality carrier.

 

Submit a Warranty Claim

If your product has legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable. Proof of purchase and return mailing of the applicable defective product may be required. Return shipments must be prepaid and insured. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns.

US and Canada: support@ergobaby.com, or 888-416-4888

International (Outside the USA, Canada or Europe)

Please direct your warranty inquiries to your local retailer or distributor.

Refunds and Exchanges

All refunds and exchanges are handled through your local retailer or distributor.

Different or additional warranty rights may exist in the purchaser’s jurisdiction. To the extent that different or additional warranty rights exist under the laws of the purchaser’s jurisdiction, those warranties shall apply and be in addition to the warranty rights referenced herein.