No order cancellations or changes. Before placing your order, please double-check your purchase and shipping address. Once an order has been placed, we are unable to modify or cancel.
US Shipping Policy
Shipping Information
Default shipping courier is OnTrac (7–10 days, including handling time). UPS Ground is used for those zones that OnTrac can't ship to (7–10 days, including handling time). UPS 2nd Day Air is available for those that pay for expedited shipping (ship time does not include processing time).
Processing time is 1 business day. We do not process or ship on weekends/holidays.
International Shipping
At this time, Ergobaby (ergobaby.com) ships to the US and Mexico. We reserve the right to not ship to freight forwarders or fulfill orders made with international credit cards. Ergobaby is not responsible for duties incurred with international shipping.
Free Shipping
We offer free standard shipping on all orders over $50 within the contiguous United States (excluding PO Boxes and APO addresses). Orders under $50 will be charged a $5 shipping fee. We also offer expedited shipping if you'd like your new products even sooner. Additional fees may apply for shipments to Alaska, Hawaii, or any location outside the contiguous United States.
Items that are refused for delivery/returned to sender may be subject to fees incurred by the courier. We do not offer replacements or refunds for lost/missing packages that show successful delivery to the address on the order.
Order Cancellations
No cancellations or changes can be made to orders. Once an order has been placed, we are unable to modify or cancel. Before placing your order, please double-check your purchase and shipping address.
EU Shipping Policy
Terms of Delivery
We typically dispatch orders within one business day (excluding holidays). Exceptions may apply during special sales or promotional periods. Free shipping on all orders over €55. Orders below €55 are charged €4.95 for standard shipping.
Delivery Times by Country
Estimated standard and express delivery times by destination country. Times are shown in business days and may vary by region, carrier, and customs processing.
| Country | Standard delivery time | Express delivery time |
|---|---|---|
| Austria | 2 days | 1–2 days |
| Belgium | 2 days | 1–2 days |
| Luxembourg | 2 days | 1–2 days |
| Netherlands | 2 days | 1–2 days |
| Croatia | 2–4 days | 1–2 days |
| Czech Republic | 2–4 days | 1–2 days |
| Denmark | 2–4 days | 1–2 days |
| Estonia | 2–4 days | 1–2 days |
| France | 2–4 days | 1–2 days |
| Hungary | 2–4 days | 1–2 days |
| Italy | 2–4 days | 1–2 days |
| Latvia | 2–4 days | 1–2 days |
| Lithuania | 2–4 days | 1–2 days |
| Poland | 2–4 days | 1–2 days |
| Romania | 2–4 days | 1–2 days |
| Slovakia | 2–4 days | 1–2 days |
| Slovenia | 2–4 days | 1–2 days |
| Spain | 2–4 days | 1–2 days |
| Sweden | 2–4 days | 1–2 days |
| Bulgaria | 5–6 days | 2–3 days |
| Finland | 5–6 days | 2–3 days |
| Greece | 5–6 days | 2–3 days |
| Ireland | 5–6 days | 2–3 days |
| Portugal | 5–6 days | 2–3 days |
| Cyprus | Up to 7 days | 2–3 days |
| Malta | Up to 7 days | 2–3 days |
Delays in Delivery
Even if we do our best to deliver the package in the stated delivery time, there may sometimes be discrepancies. If delivery is delayed, check your tracking number to see where the package is. It can happen that a delivery partner did not leave a notification of pick-up at the parcel center. Otherwise, please contact us immediately at [email protected] so that we can investigate why the delivery is delayed.
Ergobaby assumes no responsibility for damage caused by exceeding an announced delivery time. We will contact you by email if delivery from our warehouse is delayed due to unforeseen events.
Out of Stock
If an item in your order is out of stock, we will notify you immediately by email. You can remove the item from your order or switch to another item. We reserve the right to final sale and pricing errors.
Notice
SMS Notification & Email Notification: Be careful when entering your cell phone number and email address at checkout. Correct information is required so that you can be notified when your package is available for collection at your delivery location.
Tracking a Shipment
You can track your shipment using the tracking number found in your order shipped email, visiting your account, or returning to your order status page (use the link in in your order confirmation email to quickly view your order status page).
Damaged Delivery
Visible damage: If you discover that the package and/or the goods are damaged during collection/delivery, you should contact the shipping service provider on the same day to report the damage. You can also fill out a claim report online. Please remember that you as a customer report the damage to DHL Express. We will then be notified of the problem by DHL Express and will either refund you or send you a new item.
Hidden Damage
Visible damage: If you notice that the package or the item is damaged when it is delivered or collected, please contact us the same day at [email protected] to report the damage. You can also submit a claim report online. Once we receive your report, we will review the issue and either send a replacement or arrange a refund.
UK Shipping Policy
Terms of Delivery
Ergobaby is a UK registered company, shipping from our EU warehouse to the UK and Ireland. We cover all taxes and duties, meaning you will not be charged anything additional after payment. Our shipping estimates are therefore as accurate as we can be, however are non-binding.
- We only deliver within the UK (excluding military bases and Channel Islands). For shipping to other countries, select the respective country in the shop menu.
- Standard shipping to mainland UK takes 3–5 working days depending on the region (7–10 working days for buckles). The delivery time is not binding.
- Please allow 1–2 working days for order processing (up to 3 working days during busy periods). Exceptions apply to special sales and special offers.
- For orders below £55 we charge £4.99 shipping costs. Free shipping for orders over £55.
- Delivery method: DHL UK (to Northern Ireland: UPS Express).
Delays in Delivery
Even if we do our best to deliver the package in the stated delivery time, there may sometimes be discrepancies. If delivery is delayed, check your tracking number to see where the package is. It can happen that DHL UK did not leave a notification of pick-up at the parcel center. Otherwise, please contact us immediately at [email protected] so that we can investigate why the delivery is delayed.
Ergobaby assumes no responsibility for damage caused by exceeding an announced delivery time. We will contact you by email if delivery from our warehouse is delayed due to unforeseen events.
Out of Stock
If an item in your order is out of stock, we will notify you immediately by email. You can remove the item from your order or switch to another item. We reserve the right to final sale and pricing errors.
Notice
SMS Notification & Email Notification: Be careful when entering your cell phone number and email address at checkout. Correct information is required so that you can be notified when your package is available for collection at your delivery location.
Tracking a Shipment
Track shipments sent with DHL UK using your tracking number.
Damaged Delivery
Visible damage: If you discover that the package and/or the goods are damaged during collection/delivery, you should contact the shipping service provider on the same day to report the damage. You can also fill out a claim report online. Please remember that you as a customer report the damage to DHL UK. We will then be notified of the problem by DHL UK and will either refund you or send you a new item.
Hidden Damage
Visible damage: If you notice that the package or the item is damaged when it is delivered or collected, please contact us the same day at [email protected] to report the damage. You can also submit a claim report online. Once we receive your report, we will review the issue and either send a replacement or arrange a refund.
Canada Shipping Policy
Shipping Information
Orders are generally shipped via Canada Post and can take 7–10 days to arrive.
International Shipping
At this time, Ergobaby (ergobaby.ca) does not ship internationally. We reserve the right to not ship to freight forwarders or fulfill orders made with international credit cards. Ergobaby is not responsible for duties incurred with international shipping.
Free Shipping
Free Shipping applies to all Ergobaby.ca consumer orders for all Canadian Provinces. Free Shipping offer does not apply to return/exchange shipping.
Address Restrictions & Missing Packages
Sorry, we cannot ship to PO Boxes or international addresses. We do not offer replacements or refunds for lost/missing packages that show successful delivery to the address on the order.
Order Cancellations
No cancellations or changes can be made to orders. Once an order has been placed, we are unable to modify or cancel. Before placing your order, please double-check your purchase and shipping address.
