Counterfeits FAQs

  1. I think I might have a counterfeit Ergobaby carrier. What should I do?
    Finding deeply discounted or cheap prices through search engines or on seemingly authentic Ergobaby sites are often a good indication that a product is counterfeit. Our products are of a premium quality and construction. We have seen many unauthorized distributors offer 'wholesale' prices or 'clearance' and 'sale' discounts on counterfeit products. If a deal seems too good to be true, question it - it usually is. If you are in the U.S., Customer Care will help to verify if your carrier is authentic or not. Please contact them here. If you are outside the U.S., please contact your local distributor.